Terms & Conditions
Welcome to Pixel & Paper Media's Terms of Service. Please read these terms carefully to understand your rights and responsibilities when using our website and services. Your agreement ensures a clear and mutually beneficial relationship. If you have any questions, please contact us.
1. services provided
Pixel & Paper Media, based in Oceanside, California, offers a comprehensive suite of digital design, branding, marketing graphics, and print design services. We also provide physical printed materials such as business cards and brochures. The specific services offered may vary and are detailed on our website or through direct communication with our team. Our commitment is to deliver high-quality visuals that meet your unique needs.
2. payment & billing
To ensure a smooth workflow, Pixel & Paper Media requires full payment for all services before the delivery of final files or printed products, unless otherwise agreed upon in writing. Payments are securely processed through trusted third-party platforms such as Square, Stripe, etc. By proceeding with a purchase, you authorize all applicable charges related to your selected services. For any payment-related queries, please contact us at info@pixelnpapermedia.com.
3. digital deliverables
Pixel & Paper Media delivers digital files electronically in the formats specified at the time of purchase. It is the client's responsibility to ensure the compatibility of these formats with their systems. We are not responsible for compatibility issues outside the agreed-upon formats. If you have specific format requirements, please communicate them clearly during the initial consultation to avoid any inconvenience.
4. turnaround time
Turnaround times for our services vary depending on the scope and complexity of each project. While we strive to meet agreed-upon deadlines, delays may occur due to factors such as incomplete client information, delayed communication, or the need for revisions. We appreciate your understanding and cooperation in providing timely feedback and information to help us deliver your project efficiently.
5. revisions
Pixel & Paper Media includes a limited number of revisions with each service to ensure client satisfaction. The exact number of revisions will be specified in your project agreement. Additional revisions beyond this limit may incur extra charges. We encourage clear and comprehensive feedback during each revision round to minimize the need for additional changes and ensure the final design meets your expectations. For questions regarding revisions, contact [[email]].
6. print products
When ordering printed items from Pixel & Paper Media, please be aware that slight variations in color, alignment, or finish may occur due to differences among printing vendors. These normal variations do not constitute defects. Once a proof is approved by the client, Pixel & Paper Media is not liable for errors in spelling, layout, or design. It is the client's responsibility to carefully review and approve the proof before final production. Should you notice any issues, contact us immediately.
7. client responsibilities
To ensure successful project outcomes, clients agree to provide accurate information, high-quality images, brand assets, and clear instructions to Pixel & Paper Media. We are not responsible for delays or errors caused by inaccurate or incomplete information provided by the client. Prompt and clear communication is essential for the smooth execution of our services. Please ensure all provided materials meet the necessary quality standards to avoid delays or issues.
8. intellectual property
All designs created by Pixel & Paper Media remain our intellectual property until full payment is received. Unless a commercial license is purchased, designs may not be resold, redistributed, or used beyond the agreed scope of the project. We retain the rights to showcase the designs in our portfolio, unless otherwise agreed upon in writing. For commercial licensing inquiries, please contact us at info@pixelnpapermedia.com.
9. cancellations & refunds
Due to the custom nature of our design work, all sales are final at Pixel & Paper Media. Refunds are not provided once a project has commenced or digital files have been delivered. Cancellations may be considered on a case-by-case basis before work begins, but any deposit or initial payment may be non-refundable to cover administrative costs. Please ensure you are fully committed before initiating a project with us.
10. website use
By using the Pixel & Paper Media website, you agree not to misuse the site, attempt to access restricted data, or interfere with our services or systems. Any unauthorized use of our website may result in legal action. We strive to maintain a secure and reliable online environment for all users. Your cooperation in adhering to these terms is greatly appreciated. If you encounter any issues or have concerns, please contact us immediately.