Understanding our policies
At Pixel & Paper Media, we strive for clarity and transparency in all our services. This page outlines our policies regarding refunds, shipping, and delivery to ensure you have a smooth and informed experience. Please take a moment to understand how we handle these aspects of our services.
Refund policy
Last Updated: [Insert Date]
Because all Pixel & Paper Media services are custom-made, all sales are final.
1. Digital Design Services
Refunds are not provided after work has begun or digital files have been delivered.
2. Print Products
Refunds are not offered once a client approves a proof. Pixel & Paper Media is not responsible for:
• Typos or layout issues approved by the client
• Variations in color or material caused by printers
• Delivery delays by third-party vendors
3. Cancellation
If a project is canceled before any work begins, a refund may be issued minus any processing fees.
4. Reprints
If an error is caused by Pixel & Paper Media, we will provide one complimentary correction or reprint.
Shipping & delivery policy
1. Digital Products
Delivered via email or secure link. No shipping fees.
2. Printed Products
Shipping times vary based on vendor, quantity, and material. Average delivery: 3–10 business days.
Pixel & Paper Media is not responsible for:
• Shipping delays
• Lost items once in carrier possession
• Damage caused during transit
If a reprint is needed due to shipping damage, we will assist in filing a claim when possible.
3. Local Delivery (optional)
Local Oceanside/SD delivery available upon request.
Service agreement / scope of work terms
By hiring Pixel & Paper Media, you agree to the following terms:
1. Work Process
Projects begin after estimates are approved, payment is received, and all necessary information is provided.
2. Revisions
Each service includes a specified number of revisions, unless otherwise stated. Additional revisions incur extra costs.
3. Client Responsibilities
Clients must provide accurate content, branding materials, instructions, and approvals on time.
4. File Delivery
Final files are delivered in agreed-upon formats (PDF, JPG, PNG, or vector formats).
5. Project Timeline
Turnaround times are estimates. Delays caused by the client extend the timeline.
6. Proof Approval
Final approval signifies acceptance of all content, layout, and design. Pixel & Paper Media is not liable for errors after approval.